Postal Charges

Small packages will be sent by Royal Mail using first class delivery. Larger items, such as full sets of essences, will be sent by Parcel Force or courier and will be calculated accordingly. Our packages will be sent without insurance or tracking. If you require these, please contact us and we will calculate the costs of this for you.

Postage and packing costs are as follows:

Orders up to £30: £4.95

Orders of £30.00 to £60: £7.60

Orders of £60.00 to £100: £10.50

Orders from £100.00 to £200: £16.00

Orders from £200.00 upwards: £21.00

DELIVERY TIMES UK

We aim to dispatch all standard orders within three working days of receiving your order and Boxed Sets within 10 working days. During busy periods, orders may take a little longer.

RETURNS AND CANCELLATIONS - UK ONLY

If the goods you receive are damaged or incorrect in any way, please contact us within 48 hours of receiving them and we will arrange to send you a replacement. We may need you to send any damaged products to us first, in which case we will refund you on receipt the cost of your postage. Please obtain a proof of postage receipt from the Post Office when sending returns to us.

If you have ordered the wrong product, please let us know within 48 hours of receiving your order and return it to us (the cost of returning the product is your own). On receipt of this, we will send you out the correct product.

Please note that whilst we will always endeavour to help you, an order cannot be cancelled once you have received confirmation from us that it is being processed.